Legal — Terms & Consumer Information
This page describes your rights and our obligations under Australian law (including the Australian Consumer Law). Please read carefully.
Terms of Service
These Terms govern use of Xanduri's content creation services across Australia. By engaging our services or using this website you agree to these Terms.
- Services: Strategy, copy, video, social and blog content creation.
- Quotes & Payment: Written quotes precede work; payment terms specified on invoice.
- Delivery: Timelines depend on scope; additional fees may apply for expedited work.
Australian Consumer Law (ACL) — Your Rights
Under the ACL, consumers have guarantees for goods and services. If a product or service has a major failure you are entitled to a refund, replacement or compensation for drop in value.
| Issue | Common Remedy |
|---|---|
| Major failure in service | Refund or re-supply |
| Minor problem | Repair or repeat service |
| Misleading claim | Compensation and correction |
Refunds & Cancellations
Our refund and cancellation policy complies with ACL. If a service has a major failure you may request a refund. For change-of-mind cancellations, fees may apply to cover work already completed.
- Requests should be made in writing to Xanduri@gmail.com.
- We may offer partial refunds for partially delivered services.
- Digital deliverables: license terms and usage outlined in your agreement.
Quick guide
If you believe a service was not provided as promised: contact us → we investigate → we offer remedy consistent with ACL.
Intellectual Property
Xanduri retains copyright in templates, processes and raw creative assets until payments and licensing terms are fulfilled. Clients receive licenses as defined in their agreement.
If you require assignment of copyright, this must be agreed in writing and may incur additional fees.
Key clauses — expand to read
Dispute Resolution & Governing Law
We aim to resolve disputes quickly and fairly. Please contact us first. If unresolved, parties may pursue mediation or other dispute resolution mechanisms. These Terms are governed by the laws of New South Wales, Australia.
- Contact Xanduri at Xanduri@gmail.com outlining the complaint.
- If unresolved within 14 days, escalate to mediation (mutual agreement).
- Litigation only as a last resort in NSW courts.
Business details
ABN: 54 123 456 789
Address: 12 Archer Street, Newtown NSW 2042, Australia
Phone:+61472958346
Contact & Reporting
For legal inquiries, refunds, or to report suspected misuse of copyright, email: Xanduri@gmail.com or call +61472958346.
We aim to acknowledge legal inquiries within 3 business days.